Job Description
We are looking for a welcoming and professional Front Desk Agent to join our team in Charlotte, North Carolina. This is an entry-level opportunity perfect for individuals looking to start a career in the hospitality industry. You will be the face of our company, ensuring our guests have a memorable and efficient experience from the moment they arrive.
Key Highlights:
- Competitive hourly rate ($15 - $18/hr)
- Flexible shift work schedules including weekends and holidays
- Comprehensive on-the-job training provided
- Great benefits package for full-time employees
Responsibilities
- Provide exceptional customer service to all visitors and clients.
- Manage the front desk operations, including check-ins, check-outs, and reservations.
- Answer and direct phone calls, emails, and inquiries promptly.
- Handle cash transactions and credit card payments accurately.
- Maintain a clean and organized reception area.
- Assist with administrative tasks such as data entry and filing.
- Monitor security systems and ensure the safety of the premises.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or administrative experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable, punctual, and willing to work rotating shifts.
- Must pass a background check.