Job Description
Are you a people person looking to launch a rewarding career in the hospitality industry? Grand Lakefront Hotel & Suites is currently seeking enthusiastic, motivated, and entry-level Front Desk Agents to join our dynamic team in the heart of Chicago.
We believe that great service starts with a smile and a friendly greeting. Whether you are looking for your first job or a fresh start in the hospitality sector, we offer comprehensive on-the-job training and a supportive environment where you can thrive. Join us in creating unforgettable guest experiences every single day.
Responsibilities
- Guest Welcome: Greet all guests warmly upon arrival and departure, ensuring a positive first and last impression of the hotel.
- Check-In/Out: Efficiently manage the check-in and check-out processes, verifying guest information and processing payments accurately.
- Communication: Answer incoming calls with a professional tone, manage the PBX system, and relay messages promptly.
- Guest Assistance: Assist guests with inquiries regarding local attractions, dining, and transportation to ensure a comfortable stay.
- Lobby Management: Maintain a pristine lobby area and assist with luggage handling or valet coordination as needed.
- Problem Solving: Address guest concerns or complaints immediately and escalate to management when necessary to ensure high satisfaction levels.
- Administrative Tasks: Update guest profiles in the Property Management System (PMS) and maintain accurate front desk logs.
Qualifications
- Education: High School Diploma or GED is required; college students are encouraged to apply.
- Experience: No prior experience is necessary for this entry-level role; we provide full training.
- Skills: Strong computer literacy and ability to learn hotel software quickly.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Professionalism: A neat, professional appearance and a positive attitude are essential.
- Teamwork: Ability to work collaboratively with housekeeping, maintenance, and other departments.