Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Heritage Hotels is seeking a passionate Front Desk Agent to join our dynamic team in Cincinnati, Ohio.
As an entry-level position, we offer comprehensive training and a supportive environment where you can grow your career. If you have a positive attitude and a knack for customer service, we want to meet you!
Why Join Us?
- Competitive pay and benefits package.
- Opportunity for career advancement within a top-rated hotel group.
- Discounted stays and dining.
- A vibrant, team-oriented work culture.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Manage incoming calls and emails promptly and professionally.
- Handle guest inquiries, complaints, and requests with patience and empathy.
- Assist in maintaining the cleanliness and order of the hotel lobby and common areas.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Perform light administrative tasks as needed.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or front desk experience is a plus but not required.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with basic computer applications and property management systems.
- A professional appearance and a friendly demeanor.