Job Description
Are you a friendly, outgoing individual looking to kickstart your career in the hospitality industry? Apex Hospitality Group is currently seeking enthusiastic Front Desk Agents in Houston, TX. We believe in nurturing talent and offer comprehensive on-the-job training, making this the perfect opportunity for those with no experience but a strong desire to learn.
As a key member of our team, you will be the first point of contact for our guests, ensuring they feel welcomed, valued, and well-cared for during their stay. We pride ourselves on our high standards of service and our commitment to employee growth. Join us and become part of a supportive team that puts people first.
Why Join Us?
- No Experience Required: We provide full training to get you up to speed.
- Competitive Pay: Earn a great hourly wage with performance incentives.
- Benefits Package: Medical, dental, and vision insurance options available.
- Growth Opportunities: Clear pathways for advancement within the company.
- Employee Discounts: Enjoy exclusive rates at our partner properties.
Responsibilities
- Welcoming guests warmly upon arrival and managing the check-in/check-out process efficiently.
- Answering and routing phone calls and emails in a timely and professional manner.
- Maintaining the cleanliness and organization of the front desk, reception area, and lobby.
- Assisting guests with local recommendations, directions, and general inquiries.
- Processing payments accurately using the property management system.
- Updating guest profiles and maintaining accurate records of all transactions.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED).
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Friendly, patient, and approachable personality with a customer-first mindset.
- Basic computer literacy and typing proficiency.
- Ability to stand for extended periods and work in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.