Job Description
Are you a natural conversationalist with a passion for creating memorable experiences? Grand Horizon Hospitality is currently seeking a dedicated Front Desk Agent to join our award-winning team in Columbus, Ohio. This is an excellent opportunity for entry-level professionals looking to launch a thriving career in the dynamic hospitality industry.
In this role, you will serve as the face of our property, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We offer comprehensive training, a supportive team environment, and clear pathways for career advancement.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, managing check-in and check-out processes with efficiency and a smile.
- Communication: Answer phone calls and emails promptly, directing inquiries to the appropriate department or staff members.
- Operations: Assist with daily front desk operations, including processing payments, managing room keys, and maintaining accurate guest records.
- Problem Solving: Address guest complaints or special requests immediately, escalating complex issues to management while striving for a satisfactory resolution.
- Facility Maintenance: Monitor the lobby and common areas to ensure they are clean, organized, and presentable at all times.
- Administrative Support: Assist in maintaining the front desk filing system and performing light clerical duties as needed.
Qualifications
- Education: High school diploma or GED required; some college coursework in Hospitality or Business is a plus.
- Experience: Previous experience in customer service, reception, or hospitality is preferred but not required for this entry-level position.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management systems (e.g., Opera, Madeline) is a plus.
- Personality: Exceptional interpersonal skills with a warm, professional demeanor.
- Availability: Must be flexible to work weekends, holidays, and evenings as per business needs.