Job Description
Are you a natural host looking to kickstart your career in the vibrant hospitality industry? Virginia Beach Premier Hotels is seeking enthusiastic and reliable individuals to join our team as Front Desk Agents. We pride ourselves on delivering exceptional guest experiences and are looking for friendly faces to welcome our guests from around the world.
In this entry-level role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have a positive attitude, great communication skills, and a passion for helping others, we want to meet you!
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to all guests upon arrival and ensure a smooth check-in/check-out process.
- Guest Relations: Respond to guest inquiries via phone, email, or in person in a timely and professional manner.
- Reservations: Assist with managing room reservations and updating the property management system accurately.
- Payments: Process guest payments efficiently using various methods and ensure accurate financial transactions.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and lobby to ensure a welcoming atmosphere.
- Problem Solving: Handle guest requests and resolve any issues or complaints to ensure a memorable stay.
- Team Collaboration: Work closely with housekeeping, maintenance, and restaurant staff to ensure seamless operations.
Qualifications
- Education: High school diploma or GED required; some college coursework in hospitality is a plus.
- Experience: Previous customer service or hospitality experience is preferred but not required for entry-level candidates.
- Skills: Excellent verbal and written communication skills with a friendly demeanor.
- Technology: Proficiency with computers and property management software (training provided).
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).