Job Description
Welcome to the heart of Music City! Are you the first face a guest sees? Do you have a natural ability to make people feel at home? The Metropolitan Hotel Group is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences, and we are looking for someone who shares our passion for hospitality. Whether you are looking to start your career in the industry or are an experienced professional looking for a new challenge, we provide comprehensive training and a supportive environment to help you thrive.
Responsibilities
- Manage the front desk operations, ensuring a seamless check-in and check-out process for all guests.
- Greet guests with a warm, welcoming demeanor and assist with inquiries regarding local attractions, dining, and events.
- Answer incoming calls and emails promptly, maintaining professional communication standards.
- Process payments accurately using the hotel's Property Management System (PMS).
- Handle guest complaints and requests with patience and problem-solving skills.
- Maintain the cleanliness and organization of the reception area and lobby.
- Cross-train in other hotel departments to support team flexibility and growth.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous customer service experience is preferred, but we welcome entry-level candidates with a strong work ethic.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- A valid driver's license is required.