Job Description
Welcome to The Hermitage Hotel, Nashville’s historic landmark hotel. We are currently seeking enthusiastic and detail-oriented individuals to join our team as Entry-Level Front Desk Agents.
If you have a passion for hospitality and want to start your career in a world-class environment, we want to meet you! We offer comprehensive training, competitive pay, and a supportive team culture.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Opportunity for growth within the hotel industry
- Employee discounts on dining and amenities
- Flexible scheduling
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor.
- Check guests in and out efficiently using the hotel property management system.
- Answer incoming phone calls, manage reservations, and respond to inquiries via email.
- Handle cash transactions and process payments accurately.
- Assist guests with requests such as room service, valet parking, and local recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints or concerns in a timely and empathetic manner.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, hospitality, or reception is preferred but not required (Entry Level).
- Strong interpersonal and communication skills.
- Proficiency with computers and Microsoft Office applications.
- Ability to stand for extended periods and lift up to 25 lbs.
- A valid driver’s license is a plus.
- Availability to work weekends, holidays, and evenings.