Job Description
Welcome to The Grand Horizon Hotel, a beacon of luxury and comfort in the heart of New York City. We are currently seeking a dynamic, welcoming, and professional Front Desk Agent to join our exceptional team. This is an outstanding opportunity for individuals looking to launch their career in the prestigious hospitality industry or for experienced professionals seeking a vibrant new challenge.
As the first point of contact for our esteemed guests, you will play a pivotal role in ensuring every visitor has a memorable and seamless experience. We pride ourselves on our premium service standards and our unwavering commitment to employee growth and development. In this role, you will master the intricacies of guest relations, property management, and operational excellence in a fast-paced, rewarding environment.
Why Choose Us?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Career Growth: Access to comprehensive training programs and clear pathways for advancement.
- Employee Perks: Enjoy exclusive discounts on dining, spa treatments, and hotel stays for you and your family.
- Inclusive Culture: Join a diverse, supportive team that values creativity and hard work.
Ready to elevate your career? Apply today and become part of the Grand Horizon family!
Responsibilities
- Guest Relations & Check-in: Greet guests warmly upon arrival, assist with the check-in and check-out processes, and provide a friendly welcome to ensure a positive first impression.
- Operational Support: Manage the front desk operations efficiently, including answering phone calls, processing payments, and managing room assignments and reservations.
- Problem Resolution: Address guest inquiries, complaints, or special requests promptly and professionally to ensure high levels of guest satisfaction and retention.
- Communication Hub: Relay essential information to housekeeping, maintenance, and management staff to maintain a smooth-running property.
- Security & Safety: Verify identification for check-ins, monitor the lobby area, and adhere to all safety protocols to ensure the security of guests and staff.
- Administrative Duties: Maintain accurate guest records, manage the reception area for cleanliness, and handle mail, packages, and wake-up calls.
Qualifications
- Education: High school diploma or GED required; a certificate in hospitality management is a plus but not mandatory.
- Experience: Previous front desk or customer service experience is preferred, but we are actively hiring for motivated entry-level candidates.
- Skills: Excellent verbal communication skills, a positive demeanor, and the ability to remain calm under pressure.
- Technical Proficiency: Basic computer literacy and familiarity with Property Management Systems (PMS) is an advantage.
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 20 lbs) when assisting with luggage.
- Availability: Flexibility to work varying shifts, including weekends, holidays, and evenings.