Job Description
Join the Grand Plaza Hotel's award-winning team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Manhattan. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and career growth in one of NYC's most iconic hotels.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room allocations
- Resolve guest inquiries and concerns promptly with empathy
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Contribute to a positive, collaborative team environment
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera/PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish or Mandarin a plus
- Flexible availability including weekends and holidays
- Strong attention to detail and organizational abilities