Job Description
Are you a people person looking to launch a successful career in the hospitality industry? The Grand Columbus Group is currently seeking enthusiastic and reliable Entry Level Front Desk Agents to join our dynamic team in the heart of New York City. We pride ourselves on providing world-class service and are looking for candidates who are eager to learn, grow, and represent our brand with excellence.
As an Entry Level Hotel Employee, you will be the face of our establishment. We offer comprehensive training programs designed to help you master the art of guest relations, hotel operations, and customer service, even if you have no prior experience. Join us and turn your passion for hospitality into a rewarding profession.
Responsibilities
- Welcoming guests upon arrival with a warm, professional demeanor and efficient check-in procedures.
- Managing daily front desk operations, including answering phones, taking reservations, and handling correspondence.
- Processing payments and accurately managing the Point of Sale (POS) system.
- Providing guests with local information, directions, and recommendations to enhance their stay.
- Resolving guest inquiries and complaints in a calm, solution-oriented manner.
- Assisting with concierge services and coordinating with housekeeping and maintenance staff.
- Maintaining the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Excellent verbal communication skills and a friendly, outgoing personality.
- Basic computer literacy and typing proficiency.
- Ability to stand for extended periods and lift up to 20 lbs.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Valid driver's license is a plus.