Job Description
We are seeking energetic and professional individuals to join our award-winning hospitality team as a Front Desk Agent. This is an entry-level position perfect for those looking to start a career in the hotel industry. Our hotel operates 24/7, offering a variety of shift work opportunities to fit your lifestyle.
In this role, you will be the face of our brand, responsible for creating memorable first impressions for our guests. We provide comprehensive training to ensure you have all the tools necessary to succeed. If you possess a friendly demeanor and a strong work ethic, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival and assist with check-in/check-out procedures efficiently using our Property Management System.
- Guest Services: Answer incoming calls, respond to guest inquiries via email and in-person, and resolve any issues or complaints to ensure high levels of guest satisfaction.
- Reservation Management: Assist with booking new reservations, managing room availability, and updating guest profiles in the system.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby area at all times, ensuring the lobby is presentable for our guests.
- Security & Safety: Monitor the lobby area for safety, secure property, and follow all hotel security protocols.
- Cash Handling: Process payments accurately and handle cash transactions and credit card transactions with strict adherence to company policies.
- Shift Reporting: Complete accurate shift logs and handovers to ensure continuity of service during night shifts.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is preferred but not required for this entry-level role.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and night shifts.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic computer literacy and typing proficiency.
- Professionalism: A positive attitude, professional appearance, and the ability to work well under pressure.