Job Description
Are you a people person looking to kickstart your career in the vibrant hospitality industry? LuxStay Hospitality Group is currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Houston, TX.
We pride ourselves on delivering exceptional guest experiences from the moment a guest steps through our doors. As a Front Desk Agent, you will be the face of our hotel, responsible for creating memorable stays and ensuring our standards of excellence are met every day.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on hotel stays.
- Career advancement opportunities within the group.
If you have a passion for service and a knack for problem-solving, we want to meet you!
Responsibilities
- Guest Relations: Greet all guests warmly and professionally, ensuring a smooth check-in and check-out process.
- Reservations: Manage room reservations accurately using the hotel Property Management System (PMS).
- Problem Solving: Address guest inquiries and resolve complaints promptly to ensure guest satisfaction.
- Operations: Monitor lobby cleanliness, assist with luggage, and provide local recommendations.
- Administrative: Handle cash handling, credit card transactions, and prepare nightly reports.
Qualifications
- Education: High school diploma or GED required; additional hospitality training is a plus.
- Experience: No prior experience required (Entry Level Friendly).
- Skills: Strong verbal communication and interpersonal skills.
- Technical: Basic computer proficiency and ability to learn hotel software quickly.