Job Description
Welcome to The Grand Indianapolis Hotel, where we define hospitality excellence. We are currently seeking a dynamic and energetic Front Desk Agent to join our entry-level team. This is a fantastic opportunity for individuals looking to launch a rewarding career in the hospitality industry.
As the first point of contact for our guests, you will ensure a seamless arrival and departure experience, fostering a warm and professional atmosphere. We offer comprehensive training, competitive benefits, and a clear pathway for career advancement.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Out: Efficiently manage guest check-ins and check-outs using our Property Management System (PMS).
- Guest Services: Answer incoming calls, respond to emails, and address guest inquiries, requests, and complaints with a solution-oriented approach.
- Housekeeping Liaison: Communicate maintenance requests and room status updates to the housekeeping and maintenance teams promptly.
- Front Desk Operations: Maintain the front desk area, ensuring it is organized, clean, and stocked with necessary supplies.
- Cash Handling: Accurately handle cash transactions, credit card payments, and process invoices.
Qualifications
- Education: High school diploma or GED required; hospitality certification is a plus.
- Experience: Previous customer service or front desk experience is preferred, but we are happy to train motivated entry-level candidates.
- Skills: Excellent verbal communication and interpersonal skills; strong problem-solving abilities.
- Technology: Proficiency in Microsoft Office Suite and ability to learn new property management software quickly.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.