Job Description
Welcome to Grand Horizon Hotels, where luxury meets hospitality. We are currently seeking a dynamic and friendly Front Desk Agent to join our award-winning team in the heart of Los Angeles. Whether you are an experienced professional or just starting your career in the hospitality industry, this is the perfect opportunity to grow with us. We pride ourselves on providing exceptional guest experiences, and our front desk team is the first point of contact for every visitor.
Your Role: As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels valued and welcomed from the moment they arrive. You will handle check-ins and check-outs, answer inquiries, and resolve issues with a smile. We offer comprehensive training programs for entry-level candidates, so no prior experience is necessary—just a great attitude and a willingness to learn.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Opportunities for career advancement within a top-tier hotel chain
- Employee discounts on dining and stays
- Supportive and inclusive work environment
Don't miss this chance to kickstart your career in one of the world's most exciting cities. Apply today!
Responsibilities
- Greet and welcome guests warmly and professionally upon arrival.
- Process check-ins and check-outs efficiently using our property management system.
- Answer incoming phone calls and emails with a polite and helpful demeanor.
- Handle guest inquiries regarding local attractions, dining, and services.
- Resolve guest complaints and issues promptly to ensure high satisfaction.
- Assist with lobby maintenance to ensure a clean and inviting atmosphere.
Qualifications
- High school diploma or GED is required.
- Previous customer service or hospitality experience is a plus, but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Proficiency in basic computer applications (Microsoft Office Suite).