Job Description
Be the First Impression of Luxury
Welcome to The Louisville Grand Hotel, where hospitality meets excellence. We are currently seeking a dynamic and friendly Front Desk Agent to join our award-winning team. If you are looking for an entry-level opportunity with room for growth, this is the perfect place for you. We provide comprehensive training, so no prior experience is required—just bring your positive energy!
Why You Will Love Working Here
- Competitive Pay & Benefits: Enjoy a competitive hourly rate of $16.00 - $20.00, plus health benefits, paid time off, and employee discounts.
- Professional Development: We invest in our staff. Start here and move up the hospitality ladder with our tuition reimbursement and mentorship programs.
- Modern Environment: Work in a beautifully renovated, high-end facility in the heart of downtown Louisville.
- Team Culture: Join a supportive, diverse, and fun team that values every guest and employee.
Responsibilities
- Guest Check-In & Out: Efficiently register guests, verify credit information, and assign rooms using our Property Management System (PMS).
- Reception Duties: Answer multi-line telephones professionally, take accurate messages, and relay information promptly.
- Lobby Management: Maintain a welcoming and organized lobby area, ensuring the front desk is clean and presentable at all times.
- Guest Services: Address guest inquiries, requests, and complaints with empathy and efficiency; coordinate with housekeeping and maintenance as needed.
- Security & Safety: Adhere to all safety and security protocols, including monitoring key cards and surveillance systems.
- Administrative Tasks: Process payments, balance daily reports, and assist with mail and package handling.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous hospitality experience is preferred but not required. We value attitude and willingness to learn over experience.
- Skills: Strong computer literacy and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: A friendly, outgoing, and professional demeanor with a strong focus on customer service.
- Physical Requirements: Ability to stand for extended periods, lift up to 20 lbs, and work flexible shifts including weekends and holidays.