Job Description
Welcome to The Grand Milwaukee Hotel, where luxury meets hospitality. We are currently seeking a friendly and organized Front Desk Agent to join our dynamic team. This is an entry-level position perfect for individuals looking to start a rewarding career in the hospitality industry.
As the first point of contact for our guests, you will play a crucial role in creating a memorable stay. We pride ourselves on our exceptional service, and we are looking for someone who shares our passion for excellence.
Why join us?
- Competitive hourly wage ($17 - $22/hr)
- Employee discounts on dining and spa services
- Flexible scheduling and career advancement opportunities
- A vibrant team environment
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries via email and in-person.
- Process payments and handle cash transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with local recommendations and transportation arrangements.
- Handle guest complaints or special requests with patience and professionalism.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and hotel software.
- Strong problem-solving abilities and a customer-first attitude.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Must be detail-oriented and organized.