Job Description
Welcome to Sunset Horizon Hospitality, where we redefine guest experiences. We are currently seeking enthusiastic and organized Entry Level Front Desk Agents to join our vibrant team in Orlando, Florida.
In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a supportive environment where your growth is our priority, making this the perfect opportunity for those looking to kickstart a career in the luxury hospitality industry.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive training and career advancement opportunities.
- A dynamic team culture in the heart of Florida.
Responsibilities
- Guest Relations: Greet arriving guests warmly, check them in efficiently, and ensure a smooth check-out process.
- Reservations: Manage phone inquiries, take accurate reservations, and update the property management system.
- Concierge Services: Provide local recommendations, arrange transportation, and assist with special requests.
- Problem Solving: Address guest concerns or complaints professionally and escalate issues to management when necessary.
- Administrative Support: Process payments, verify IDs, and maintain the front desk area's cleanliness and organization.
- Security: Monitor lobby activity and ensure the safety and security of guests and property.
Qualifications
- Education: High school diploma or GED required; hospitality certification is a plus.
- Experience: Previous customer service or front desk experience is preferred but not required for entry-level candidates.
- Skills: Strong computer proficiency (POS systems, Microsoft Office) and basic math skills.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Availability: Flexibility to work evenings, weekends, and holidays as per hotel schedule.