Job Description
Grand Harbor Hotel & Suites is currently seeking enthusiastic and detail-oriented individuals to join our dynamic team as Front Desk Agents.
We are urgently hiring for shift work opportunities in Baltimore, MD. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, we want to hear from you.
As a key member of our front-line team, you will be the first point of contact for our guests, ensuring their stay is memorable and comfortable. We offer competitive pay, flexible scheduling, and a supportive work culture.
Responsibilities
- Check guests in and out efficiently, verifying identity and payment details.
- Answer incoming calls and respond to emails promptly and professionally.
- Handle guest inquiries, complaints, and special requests with empathy and efficiency.
- Maintain a clean and organized front desk and lobby area at all times.
- Process transactions accurately using the property management system (PMS).
- Assist with concierge services and local recommendations.
- Ensure compliance with hotel safety and security protocols.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Strong verbal communication skills in English.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and property management software is a plus.
- Must be able to stand for extended periods and lift up to 25 lbs.