Job Description
Welcome to the future of hospitality. Grandview Hotel Group is currently seeking a dedicated Night Shift Front Desk Agent to join our award-winning team in Columbus, Ohio.
Are you an early bird? Do you thrive in a quiet environment and enjoy providing top-tier service to our guests during the evening hours? We are looking for a reliable and professional individual to manage our front desk operations from 11:00 PM to 7:00 AM.
As the face of our hotel during the night, you will ensure a seamless check-in and check-out process, handle guest inquiries with grace, and maintain the highest standards of security and cleanliness.
Responsibilities
- Check guests in and out efficiently, ensuring all documentation and payments are processed accurately.
- Answer incoming phone calls and emails promptly, resolving inquiries or escalating issues to management.
- Monitor building security and fire safety systems to ensure a safe environment for guests and staff.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist with baggage handling and provide local recommendations to guests as needed.
Qualifications
- Previous front desk or hospitality experience is preferred but not required.
- Must be available to work nights, weekends, and holidays.
- Proficient in using hotel management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- A professional appearance and a friendly, outgoing attitude.