Job Description
Are you a people person looking to launch a career in the dynamic hospitality industry? Nashville Hospitality Solutions is seeking a dedicated and energetic Front Desk Agent to join our growing team. We pride ourselves on providing exceptional guest experiences and are looking for individuals who share our passion for service excellence.
In this role, you will be the face of our property, serving as the primary point of contact for our guests. Whether checking guests in with a warm welcome or resolving inquiries with a solution-oriented mindset, you will ensure every visitor feels valued and comfortable.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr).
- Opportunities for career advancement within the hospitality sector.
- Discounts on hotel stays and dining.
- A supportive and team-oriented work environment.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and provide a comprehensive orientation to our facilities.
- Operations: Answer incoming calls professionally, manage the switchboard, and direct inquiries to the appropriate departments.
- Reservations: Assist with booking guest rooms and packages, ensuring accuracy in all data entry.
- Problem Resolution: Address guest complaints or issues promptly and professionally to ensure high satisfaction scores.
- Administrative: Maintain accurate guest records in the Property Management System (PMS) and handle check-out procedures.
- Security: Monitor lobby activity to ensure the safety and security of guests and property assets.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous front desk or customer service experience is preferred, but we are happy to train enthusiastic candidates with no experience.
- Skills: Strong computer proficiency with Microsoft Office Suite and Hotel PMS software (e.g., Opera, StayNTouch) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional telephone manner.
- Attitude: A positive, outgoing personality with a strong focus on guest satisfaction and attention to detail.
- Availability: Must be flexible to work varying shifts, including weekends, holidays, and evenings.