Job Description
Welcome to The Grand Hotel Nashville, where Southern hospitality meets modern luxury. We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team. If you are looking for an entry-level position in a vibrant city and want to start a rewarding career in the hospitality industry, we want to hear from you.
As the face of our hotel, you will play a crucial role in ensuring our guests have an unforgettable stay. We offer comprehensive training and a supportive environment for new hires, making this the perfect opportunity for those with a passion for service and a drive to succeed.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and assist with check-in and check-out processes.
- Guest Relations: Handle guest inquiries, complaints, and requests with patience and efficiency to ensure high satisfaction.
- Operational Support: Process payments accurately, manage reservations, and maintain the front desk area.
- Communication: Answer multi-line phones professionally and relay messages promptly to staff members.
- Lobby Maintenance: Ensure the lobby, reception desk, and surrounding areas are clean, organized, and inviting at all times.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to resolve guest issues.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous hotel front desk experience is a plus, but we are happy to train the right candidate with a great attitude.
- Skills: Strong interpersonal and communication skills with a focus on customer service.
- Technical Proficiency: Basic computer skills and familiarity with property management systems are preferred.
- Availability: Must be flexible to work weekends, holidays, and varying shifts.
- Physical Requirements: Ability to stand for long periods and lift luggage or supplies as needed.