Job Description
Welcome to The Hideaway Hotel & Spa, where we redefine the art of hospitality. We are currently seeking enthusiastic, dedicated individuals to join our front-of-house team as Hotel Front Desk Clerks. Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking a new challenge, we provide the training and environment you need to thrive.
As a key member of our team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on a no experience required philosophy, provided you bring a great attitude and a willingness to learn. If you are looking for a role that offers shift work flexibility and competitive pay, apply today!
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, ensuring a positive first impression and checking them in efficiently using our property management system.
- Guest Assistance: provide directions, recommend local dining and attractions, and answer inquiries to ensure a memorable guest experience.
- Shift Management: manage check-ins and check-outs during varying shifts, including nights, weekends, and holidays, ensuring all administrative duties are completed accurately.
- Communication: respond to incoming phone calls and emails promptly, transferring messages and handling complaints with patience and professionalism.
- Room Status: maintain accurate room status reports and coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Checkout: process payments and prepare accurate invoices for all departing guests.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Experience: Previous hospitality experience is not required. We value personality and work ethic over prior history.
- Communication: Excellent verbal and written communication skills in English.
- Shift Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Computer Literacy: Basic comfort with computers and the ability to learn new property management software quickly.
- Professionalism: A friendly, approachable, and professional demeanor with a strong customer service focus.