Job Description
Elevate Your Career at The Grand Plaza Hotel
Are you the welcoming face our guests can't forget? The Grand Plaza Hotel is seeking a dynamic and professional Front Desk Agent to join our award-winning staff, specifically for our high-volume weekend shifts. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
As a Front Desk Agent, you will be the heart of our operation. We pride ourselves on delivering exceptional service that turns first-time visitors into lifelong guests. This is a unique opportunity to grow your career in a luxury setting while enjoying the vibrant culture of Charlotte, NC.
Responsibilities
- Efficiently manage the check-in and check-out processes for guests, ensuring accuracy and a warm welcome.
- Respond to guest inquiries via phone, email, and in-person with professionalism and problem-solving skills.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle cash and credit transactions with strict adherence to hotel security and accounting policies.
- Assist in coordinating room service, housekeeping requests, and transportation services.
- Resolve guest complaints and special requests to ensure a memorable stay.
- Perform nightly audits and prepare reports for management.
Qualifications
- High school diploma or GED required; previous hospitality experience preferred.
- Strong verbal communication skills and a friendly, outgoing personality.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Proficiency with Property Management Systems (PMS) is a plus but not required.
- Must be able to stand for extended periods and lift up to 20 lbs.
- Candidate must possess a valid driver’s license.
- Experience with POS systems and cash handling is highly desirable.