Job Description
Are you a people person looking for a rewarding career in the heart of Manhattan? The Grand Hyatt New York is currently seeking a dynamic and welcoming Front Desk Agent to join our world-class hospitality team.
As the face of our hotel, you will ensure every guest feels valued and comfortable from the moment they arrive. We offer comprehensive training for entry-level candidates, making this the perfect opportunity to launch your career in the luxury hotel industry. If you are passionate about customer service and want to work in a fast-paced, exciting environment, we want to meet you.
Why Join Us?
- Competitive hourly pay plus performance bonuses.
- Comprehensive training program for entry-level staff.
- Employee discounts on dining and spa services.
- Opportunity for career advancement within the Hyatt Corporation.
Responsibilities
- Check guests in and out efficiently, ensuring all registration and credit card paperwork is accurate and complete.
- Answer incoming calls and emails with a friendly, professional tone and resolve inquiries promptly.
- Handle guest complaints, requests, and special arrangements with empathy and efficiency to ensure a 5-star experience.
- Manage the front desk operations during your shift, including security protocols and cash handling.
- Collaborate with housekeeping and maintenance teams to ensure the property is pristine and well-maintained.
- Upsell room rates and hotel amenities to maximize revenue and guest satisfaction.
- Assist with concierge services and provide local recommendations to travelers.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but we provide on-the-job training for the right candidates.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Fluency in Spanish is highly preferred.