Job Description
Join the Grand Horizon Team!
We are seeking a welcoming and organized Front Desk Agent to be the face of our prestigious establishment. This is an Entry Level position perfect for individuals looking to kickstart a career in the hospitality industry. If you possess excellent communication skills and a passion for customer service, we want to meet you.
As a Front Desk Agent, you will play a crucial role in ensuring our guests have a memorable stay. We offer comprehensive training, a supportive environment, and opportunities for professional growth.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Health, dental, and vision insurance.
- Generous employee discounts.
- Free parking.
- Career advancement opportunities.
Ready to make a great first impression? Apply today!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and ensure a positive first impression of the hotel.
- Communication: Manage incoming calls and emails professionally, answering inquiries and directing calls to the appropriate departments.
- Check-in/Check-out: Process payments, issue keys, and complete registration cards accurately using our Property Management System (PMS).
- Reception Support: Assist with luggage handling, provide directions and local recommendations to visitors.
- Office Management: Maintain the front desk area, organize the lobby, and ensure all public spaces are clean and welcoming.
- Problem Resolution: Address guest complaints or concerns promptly and escalate complex issues to the management team.
- Administrative Tasks: Update guest profiles, manage room status, and prepare daily reports.
Qualifications
- Education: High school diploma or GED required; previous hospitality experience is a plus but not mandatory.
- Experience: No prior experience required; we provide on-the-job training.
- Skills: Strong computer literacy and ability to learn new software quickly (training provided).
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: Friendly, approachable, and professional demeanor with a customer-first attitude.
- Availability: Must be available to work flexible hours, including weekends and holidays.
- Physical: Ability to stand for long periods and lift moderate luggage (up to 25 lbs).