Job Description
Join Our Team as a Front Desk Agent in El Paso
Welcome to Horizon Hospitality Group, where we pride ourselves on delivering exceptional guest experiences in the heart of El Paso. We are currently seeking a friendly, organized, and motivated individual to join our front desk team. Whether you are looking to kickstart your career in hospitality or seeking a new administrative challenge, we offer a supportive environment and comprehensive training for all new hires.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire experience. We value reliability, communication skills, and a positive attitude. If you are ready to grow professionally in a dynamic setting, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all visitors, guests, and clients entering the premises.
- Phone Management: Answer incoming calls promptly, screen them appropriately, and transfer to the correct department or take detailed messages.
- Reception Duties: Manage the front desk operations, including check-ins, check-outs, and verifying identification and payment information.
- Administrative Support: Perform data entry, filing, and maintain accurate records of visitor logs and service requests.
- Customer Service: Address inquiries and resolve issues or complaints in a courteous and efficient manner.
- Facility Maintenance: Monitor the reception area to ensure it is clean, organized, and welcoming at all times.
- Communication: Collaborate with other departments to ensure seamless operations and guest satisfaction.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior experience necessary. We are looking for candidates eager to learn and grow.
- Skills: Strong interpersonal and communication skills with a friendly demeanor.
- Computer Literacy: Basic knowledge of Microsoft Office Suite and ability to learn property management software quickly.
- Attitude: Professional appearance and a positive, can-do attitude.
- Availability: Ability to work flexible hours, including weekends and holidays, as required.