Job Description
Join our award-winning team at Coastal Hospitality Group and kickstart your hospitality career in sunny Virginia Beach! As a Front Desk Agent, you'll be the welcoming face of our premier beachfront resort, creating unforgettable experiences for guests from around the world. We offer comprehensive training, career advancement opportunities, and a dynamic team environment where your passion for service shines. Perfect for recent graduates or career changers seeking a vibrant entry point into the luxury hotel industry.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer according to company policy
- Act as local tourism ambassador providing recommendations for attractions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation