Job Description
Welcome to Portland Harbor Hotel, a premier destination in North Carolina offering exceptional hospitality experiences. We are currently seeking enthusiastic and dedicated individuals to join our team as Entry Level Hotel Associates.
Whether you are starting your career in the hospitality industry or looking for a fresh start, we offer a supportive environment, comprehensive training, and a clear path for advancement. No prior experience is necessary; we are looking for people who are eager to learn, reliable, and passionate about serving guests.
Join us and become part of a team that values hard work, integrity, and guest satisfaction above all else.
Responsibilities
- Provide warm and professional greetings to guests upon arrival and departure.
- Assist with guest check-ins and check-outs efficiently using our property management system.
- Answer incoming phone calls and emails with a friendly and helpful attitude.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Support the front office team with administrative tasks and filing.
Qualifications
- High school diploma or GED is preferred but not required.
- Strong communication skills and a professional telephone manner.
- Basic computer literacy and ability to learn new software quickly.
- Flexibility to work various shifts, including weekends and holidays.
- A positive attitude and a genuine desire to provide excellent customer service.
- Ability to stand for extended periods and lift light objects as needed.