Job Description
Are you a visionary leader ready to elevate the hospitality experience in Columbus, OH?
The Grand Columbus Hotel & Spa is seeking a dynamic and results-driven Hotel General Manager to lead our prestigious property. If you possess a passion for luxury service, operational excellence, and team development, we want to meet you.
In this pivotal role, you will be the face of our brand, responsible for delivering exceptional guest experiences while driving financial growth and operational efficiency. Join us in creating memorable moments for our guests and a thriving environment for our employees.
Responsibilities
- Operational Leadership: Oversee all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance to ensure seamless service delivery.
- Financial Management: Manage the P&L (Profit and Loss), control labor costs, and develop strategies to maximize revenue and profitability.
- Guest Experience: Cultivate a culture of hospitality, ensuring guest satisfaction scores meet and exceed industry standards through personalized service.
- Team Development: Recruit, train, and mentor a diverse team of professionals, fostering a positive and inclusive workplace culture.
- Marketing & Sales: Collaborate with the marketing team to promote hotel amenities and drive occupancy rates through strategic initiatives.
- Compliance: Ensure strict adherence to health, safety, and local regulations while maintaining high standards of cleanliness and safety.
Qualifications
- Experience: Minimum of 5+ years in hotel management, with a proven track record of success in a luxury or upscale property.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Leadership: Strong leadership skills with the ability to inspire and motivate cross-functional teams.
- Financial Acumen: Solid understanding of financial statements, budgeting, forecasting, and cost control measures.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with guests, staff, and stakeholders.
- Problem Solving: Ability to think critically and make decisive actions in high-pressure situations.