Job Description
Welcome to The Renaissance Detroit Downtown, where luxury meets hospitality. We are currently seeking a dynamic and friendly Front Desk Agent to join our dedicated team. This is an excellent entry-level opportunity for individuals looking to launch a career in the hospitality industry. You will be the face of our hotel, ensuring our guests have a memorable stay from the moment they arrive.
Our team culture is built on respect, professionalism, and a passion for service. As a Front Desk Agent, you will manage guest check-ins and check-outs, handle inquiries, and resolve issues with grace and efficiency. If you are a self-starter who thrives in a fast-paced environment, we want to meet you.
Responsibilities
- Greet and welcome guests warmly, providing exceptional customer service and a positive first impression.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone calls and emails promptly, transferring messages or taking reservations as needed.
- Handle guest complaints and requests with patience and a solution-oriented mindset.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and handle cash and credit transactions.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience is preferred but not required for qualified candidates.
- Strong verbal communication skills and a professional telephone manner.
- Ability to stand for long periods and lift moderate amounts of weight (up to 20 lbs).
- Familiarity with Microsoft Office Suite is a plus.
- A friendly, approachable, and energetic personality.