Job Description
Welcome to the heart of Miami! Grand Horizon Hospitality is seeking enthusiastic and organized individuals to join our dynamic team as Entry-Level Front Desk Agents. If you are looking to kickstart a rewarding career in the luxury hospitality industry, this is the perfect opportunity for you. We pride ourselves on providing exceptional guest experiences and offer a supportive environment for growth and development.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay. We offer competitive pay, comprehensive training, and a vibrant work culture in one of the world's most exciting cities.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, ensuring a positive first impression.
- Guest Services: Handle check-ins and check-outs efficiently using property management systems, answering questions about hotel amenities and local Miami attractions.
- Reservations Management: Assist with phone inquiries, process reservations, and update guest information accurately.
- Problem Resolution: Address guest concerns or complaints promptly and professionally to ensure high satisfaction levels.
- Front Office Administration: Maintain the lobby area, manage mail and messages, and assist with daily office tasks.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and management to ensure seamless operations.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Customer Focus: A genuine passion for serving guests and exceeding expectations.
- Computer Proficiency: Basic knowledge of computer systems and typing speed.
- Flexibility: Willingness to work varying shifts, including evenings, weekends, and holidays.
- Education: High school diploma or GED is preferred.
- Experience: Previous front desk or customer service experience is a plus, but not required for our entry-level positions.