Job Description
Welcome to the vibrant heart of Orlando! Sunset Point Resort & Spa is seeking a dedicated and enthusiastic Front Desk Agent to join our world-class team. If you thrive in a fast-paced environment and have a passion for hospitality, we want to meet you.
We offer a comprehensive benefits package, competitive pay, and a supportive environment perfect for those starting their career in the hospitality industry.
Responsibilities
- Provide a warm and professional welcome to guests upon arrival and departure.
- Check guests in and out efficiently, ensuring all necessary paperwork and payments are processed accurately.
- Manage incoming calls and emails, responding to inquiries regarding hotel amenities, directions, and local attractions.
- Assist with concierge services, including recommendations for dining and entertainment.
- Maintain a clean and organized front desk area at all times.
- Handle guest complaints or special requests with patience and a focus on problem-solving.
Qualifications
- High school diploma or GED is preferred.
- Previous customer service experience is a plus, but not required (we provide training!).
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and familiarity with Property Management Systems (PMS) is an advantage.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and grooming standards.