Job Description
Join our award-winning downtown Memphis hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking a charismatic hospitality professional to serve as the first point of contact for our international guests. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel group.
As a Front Desk Agent, you'll manage guest check-ins/out, process payments, handle reservations, and resolve inquiries with professionalism. Our team thrives on creating memorable stays, and your customer service skills will directly contribute to our 5-star reputation.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance departments
- Process room reservations and modify booking details
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license (if required for airport shuttle)
- Basic knowledge of Memphis attractions and transportation
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods