Job Description
Join our award-winning team at Pacific Gateway Hospitality as a Front Desk Agent in sunny San Diego! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our premier downtown location. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of California's vibrant tourism industry.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservations, room assignments, and special requests with precision
- Resolve guest inquiries and concerns promptly with exceptional service standards
- Process payments and maintain secure financial transactions
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and local services