Job Description
Welcome to Horizon Hospitality Group, where excellence meets opportunity. We are currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Orlando, Florida. As the first point of contact for our guests, you will set the tone for an unforgettable stay. We value passion, professionalism, and a drive for success. Join us and build a rewarding career in the heart of the tourism industry.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.50 per hour based on experience.
- Flexible Scheduling: We understand the demands of hospitality and offer shift flexibility.
- Career Growth: Clear pathways for advancement into management roles.
Responsibilities
- Manage the check-in and check-out processes efficiently and accurately, ensuring a seamless guest experience.
- Greet all guests warmly upon arrival, answering questions about the hotel and local area with enthusiasm.
- Handle incoming calls and emails professionally, routing inquiries to the appropriate departments.
- Maintain the lobby area and front desk workspace to uphold our high standards of cleanliness and presentation.
- Assist with processing payments and resolving any guest complaints or issues promptly.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for entry-level candidates.
- Strong computer proficiency and familiarity with Property Management Systems (PMS) is a plus.
- Excellent communication skills and a friendly, professional demeanor are essential.
- The ability to multitask in a fast-paced environment while maintaining attention to detail.
- Must be able to work weekends and holidays as required by the hotel schedule.