Job Description
Are you a people person looking for a rewarding career in hospitality? The Grand Philadelphia Hotel is seeking a friendly and organized Front Desk Agent to join our dynamic team. We are proud to offer a fantastic opportunity for individuals with no prior experience to learn the ropes and grow within the industry.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We provide comprehensive training and mentorship to ensure your success. If you have a positive attitude and a willingness to learn, we want to hear from you!
Why Choose Us?
- Zero Experience Required: We provide full training for the right candidate.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Benefits Package: Health insurance, paid time off, and employee discounts.
- Growth Opportunities: Clear pathways to management roles.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Handle incoming calls and manage correspondence efficiently.
- Assist guests with check-in, check-out, and room service requests.
- Maintain a clean and organized front desk and lobby area.
- Process payments accurately and reconcile daily transactions.
- Resolve guest inquiries and complaints with a focus on customer satisfaction.
- Assist in administrative tasks such as filing and data entry.
Qualifications
- High school diploma or GED is preferred but not required.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency and typing skills.
- A professional and welcoming demeanor.
- Ability to stand for extended periods.