Job Description
Join the Grand Detroit Hotel & Spa, a premier destination in the heart of Motor City. We are currently seeking dedicated and enthusiastic Weekend Hospitality Associates to join our dynamic team. Whether you are a student seeking flexible hours or an experienced professional looking for a rewarding part-time role, this is your chance to shine.
Enjoy a vibrant work environment, team-building events, and the satisfaction of creating unforgettable guest experiences every weekend. We offer comprehensive training, a supportive management team, and a schedule that respects your personal time.
Responsibilities
- Greet and check in guests efficiently using our property management system.
- Handle front desk operations, including answering phones, managing inquiries, and email correspondence.
- Process payments and manage room key distribution accurately.
- Maintain a pristine lobby and common areas to uphold our high standards of cleanliness.
- Assist guests with local recommendations and special requests.
- Collaborate with housekeeping and maintenance teams to ensure seamless operations.
- Resolve guest complaints or issues promptly and professionally.
Qualifications
- High school diploma or GED equivalent.
- Must be available to work Friday, Saturday, and Sunday shifts (including holidays).
- Previous customer service or hospitality experience is preferred but not required.
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer proficiency (typing and navigating windows).
- Ability to stand for extended periods and lift moderate weights.