Job Description
Are you a natural host with a passion for creating unforgettable guest experiences?
Welcome to Grand Horizon Hospitality, where we redefine luxury and comfort in the heart of Phoenix, Arizona. We are currently seeking a dynamic and enthusiastic Front Desk Agent to join our award-winning team. Whether you are an experienced professional looking for your next step or a high-energy individual seeking an entry-level opportunity, we provide the training and mentorship you need to thrive.
As a premier hospitality provider, we pride ourselves on our modern amenities and our customer-first approach. This is more than just a job; it’s a chance to build a career in a vibrant industry where every day brings new challenges and rewards.
Why Join Us?
- Competitive hourly wage and performance-based bonuses.
- Comprehensive training program for all new hires.
- Health, dental, and vision insurance for full-time employees.
- Generous employee discounts on stays and dining.
- Career advancement opportunities within the Grand Horizon network.
Responsibilities
- Guest Relations: Provide a warm, welcoming greeting to all guests and ensure a seamless check-in and check-out process.
- Reservations Management: Accurately process reservations and modify existing bookings using our Property Management System (PMS).
- Front Desk Operations: Answer incoming calls, manage correspondence, and handle inquiries regarding hotel services and local attractions.
- Security & Access: Verify identification, secure guest information, and manage key card access systems.
- Revenue Management: Upsell room upgrades and special packages to maximize revenue while ensuring guest satisfaction.
- Administrative Support: Maintain accurate daily logs and assist in organizing the front office area.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in hospitality or customer service is a plus, but not required for our entry-level training program.
- Communication: Excellent verbal and written communication skills with a professional phone demeanor.
- Computer Skills: Basic proficiency with computers and familiarity with Property Management Systems (PMS) is highly desirable.
- Professionalism: A neat, professional appearance and a friendly, approachable personality.
- Flexibility: Ability to work flexible shifts, including weekends and holidays.