Job Description
Welcome to The Sterling Hotel Group, where we redefine luxury hospitality. We are currently seeking a dynamic Front Desk Agent to join our vibrant team in the heart of Portland. This is an exciting entry-level opportunity for individuals who are passionate about service, possess a friendly demeanor, and are eager to launch a rewarding career in the hospitality industry.
As the first point of contact for our guests, you will play a pivotal role in ensuring every visitor has a memorable stay. We pride ourselves on our culture of excellence, offering comprehensive training and a supportive environment for our employees to grow professionally.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and manage the check-in and check-out process with efficiency and grace.
- Communication: Handle incoming phone calls, answer inquiries, and process reservations using our Property Management System (PMS).
- Problem Solving: Address guest complaints and requests promptly, ensuring a high level of guest satisfaction and loyalty.
- Operations: Assist in managing the front desk operations, including cash handling, posting charges, and maintaining accurate records.
- Environment: Maintain the cleanliness and organization of the lobby, reception area, and common spaces to meet our high standards.
Qualifications
- Education: High school diploma or equivalent is required.
- Experience: Previous experience in customer service or hospitality is preferred but not mandatory for entry-level candidates.
- Skills: Strong interpersonal and verbal communication skills; ability to multitask in a fast-paced environment.
- Technical: Basic computer proficiency and typing skills are essential.
- Availability: Flexibility to work weekends, holidays, and rotating shifts.