Job Description
Are you looking for an entry-level opportunity in a dynamic environment? Horizon Hospitality Solutions is seeking a dedicated Front Desk Agent to join our team in Charlotte, North Carolina. We offer flexible shift work opportunities, competitive pay, and a supportive culture that values your growth.
As the face of our brand, you will play a crucial role in ensuring our guests feel welcome and valued from the moment they arrive. We pride ourselves on excellence in customer service and are looking for individuals who are eager to learn and grow with us.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing the front desk reception area efficiently.
- Answer incoming phone calls and emails professionally, directing inquiries to the appropriate departments.
- Manage check-in and check-out procedures, ensuring accuracy in data entry and billing.
- Handle guest requests and complaints promptly and escalate issues to management when necessary.
- Maintain a clean, organized, and welcoming lobby environment.
- Assist in administrative tasks such as filing, scheduling, and inventory management.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or hospitality is preferred but not required for entry-level applicants.
- Strong communication skills, both verbal and written.
- Proficiency with basic computer software and office equipment.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Reliable, punctual, and detail-oriented.