Job Description
Join our award-winning team at Grand Plaza Hotels and kickstart your career in hospitality! We're seeking enthusiastic individuals to serve as the first point of contact for our valued guests in Albuquerque. No prior experience required – we provide comprehensive training to help you thrive in a fast-paced, customer-focused environment. Enjoy competitive pay, benefits, and opportunities for advancement in a company that invests in its people.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage guest check-in/check-out processes efficiently using our property management system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a dynamic environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality with consistent attendance
- Customer service orientation (experience preferred but not required)
- Must be authorized to work in the United States