Job Description
Are you a people-person looking to kickstart your career in the heart of Illinois? Horizon Hospitality Group is currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. We value our guests first, and our staff second. If you have a warm smile, a clear voice, and a desire to work in a fast-paced environment, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive shift differentials, comprehensive training, and a clear path for advancement within the hospitality industry.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors upon arrival.
- Reception Management: Handle incoming calls, emails, and in-person inquiries with efficiency and courtesy.
- Check-In/Check-Out: Assist guests with registration processes, room assignments, and billing using property management systems.
- Lobby Maintenance: Monitor the lobby area to ensure a clean, organized, and safe environment at all times.
- Shift Coordination: Adhere to assigned shift schedules, including weekends, nights, and holidays as required.
- Problem Solving: Address guest complaints or requests promptly and escalate complex issues to the management team.
- Administrative Support: Sort and distribute mail, manage packages, and perform light clerical duties.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer service or hospitality is preferred, but entry-level candidates are encouraged to apply.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency in Microsoft Office Suite and property management software (training provided).
- Professionalism: Must maintain a professional appearance and demeanor at all times.
- Availability: Must be flexible to work various shifts, including evenings and weekends.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.