Job Description
Join our award-winning team at Grand Plaza Hotel Oakland! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Downtown Oakland. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic work environment.
As a key member of our hospitality family, you'll contribute to our reputation for excellence while enjoying Oakland's vibrant culture, proximity to major attractions, and thriving culinary scene. We offer on-the-job training, flexible scheduling, and a supportive team atmosphere.
Responsibilities
- Deliver exceptional guest service across all hotel departments including front desk, housekeeping, and concierge
- Manage check-in/check-out processes efficiently using hotel management systems
- Maintain pristine room standards through meticulous housekeeping procedures
- Coordinate with maintenance, security, and food service teams for seamless operations
- Resolve guest inquiries and complaints promptly with professionalism
- Adhere to all health, safety, and sanitation protocols
- Support hotel events and special guest requests
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Valid California driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- ServSafe certification or willingness to obtain
- Positive attitude and team-oriented mindset