Job Description
Launch your hospitality career at Grand Plaza Hotel! We're seeking enthusiastic individuals to join our award-winning team with no prior experience required. Enjoy comprehensive training, competitive benefits, and a vibrant work environment in the heart of downtown Indianapolis. Full-time positions include health insurance, 401(k) matching, and employee discounts. Perfect for career changers, recent graduates, or anyone passionate about exceptional guest experiences.
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservations and room assignments using hotel software
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with event setup and conference support as needed
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Valid driver's license (preferred for airport shuttle duties)
- No experience required - full training provided!