Job Description
Are you a people person looking for an exciting career in hospitality? Metro Hospitality Solutions is currently hiring Entry Level Front Desk Agents to join our dynamic team serving the New York and Pennsylvania regions.
We pride ourselves on providing top-tier service and are seeking reliable, energetic individuals to manage our front operations. This is a fantastic opportunity for those starting their career in customer service or looking for a stable shift-based role.
Key Benefits:
- Competitive hourly rate ($18 - $25/hr)
- Flexible shift work (Day, Evening, Overnight)
- Health and dental insurance for full-time employees
- Paid training and career advancement opportunities
- Employee referral bonuses
Responsibilities
- Greet and welcome guests and visitors with a warm, professional demeanor immediately upon arrival.
- Manage the front desk operations, including answering multi-line phones, taking accurate messages, and directing inquiries to the appropriate departments.
- Process check-ins and check-outs efficiently using property management software (training provided).
- Handle incoming mail, packages, and deliveries with care and distribute them to the correct recipients.
- Monitor building security systems and ensure the lobby area is clean, organized, and welcoming at all times.
- Assist with light administrative duties, including data entry and filing.
- Resolve guest inquiries and complaints professionally and efficiently.
Qualifications
- High school diploma or GED required.
- Previous front desk, reception, or customer service experience is a plus but not required (Entry Level).
- Excellent verbal and written communication skills with a polite and friendly tone.
- Ability to work various shifts, including weekends, nights, and holidays.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Proficiency with basic computer programs and familiarity with property management software is a plus.