Job Description
Are you a people person looking for a rewarding career in hospitality? Prestige Hotel Group is seeking enthusiastic individuals to join our team as Front Desk Agents in Houston, Texas. We pride ourselves on providing world-class service, and we are currently looking for immediate hires who are ready to learn and grow with us.
Even if you have no prior experience, we want to hear from you! We offer comprehensive on-the-job training to help you master the art of guest relations. This is a fantastic opportunity to kickstart your career in the hotel industry and become part of a dynamic team.
Why Join Us?
- Immediate Start: Get hired today and start working tomorrow.
- No Experience Required: We train you every step of the way.
- Growth Opportunities: Clear pathways to management roles.
- Competitive Pay: $15 - $18 per hour based on experience.
Don't let a lack of experience hold you back. Apply today and take the first step towards a stable and exciting career in customer service!
Responsibilities
- Welcoming guests warmly and professionally at the front desk.
- Managing check-in and check-out procedures efficiently and accurately.
- Answering incoming phone calls, responding to emails, and directing inquiries appropriately.
- Handling guest complaints and requests with patience, empathy, and problem-solving skills.
- Assisting with mail distribution, package handling, and concierge services.
- Updating guest information and reservation details in the Property Management System (PMS).
- Maintaining a clean, organized, and welcoming front desk area.
Qualifications
- High school diploma or GED equivalent (preferred but not required).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a friendly, welcoming demeanor.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Strong problem-solving skills and attention to detail.
- Basic computer proficiency (typing and navigating windows).
- Reliable transportation and a positive attitude.