Job Description
Join our award-winning hospitality team in the heart of Washington DC! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown property. This is your opportunity to launch a career in premium hospitality while working in one of America's most vibrant cities. We offer competitive compensation, comprehensive benefits, and rapid advancement opportunities for dedicated professionals.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for VIP and international guests
- Expertly manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize Opera property management system for daily operations
- Execute upselling strategies for room upgrades and premium services
- Maintain meticulous documentation of guest preferences and special requests
Qualifications
- Minimum 1 year luxury hotel front desk experience
- Fluency in English with multilingual skills highly desirable
- Advanced proficiency in Opera property management system
- Exceptional conflict resolution and multitasking abilities
- Valid DC hospitality certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished communication style