Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Albuquerque! No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in a dynamic environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start in customer service excellence.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with luggage and concierge services
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Professional appearance and positive attitude
- Problem-solving abilities under pressure
- Valid driver's license preferred