Job Description
Join our award-winning team at Oceanview Resorts International, where coastal elegance meets exceptional hospitality! We're seeking passionate Weekend Hospitality Specialists to elevate our guests' experiences at our premier Virginia Beach property. This role offers competitive compensation, flexible scheduling, and the opportunity to work in one of America's most vibrant coastal destinations.
As a key member of our guest services team, you'll create unforgettable moments for weekend visitors while enjoying a supportive, high-energy work environment. Perfect candidates thrive in fast-paced settings and possess a genuine passion for making every guest feel welcomed and valued.
Responsibilities
- Deliver exceptional guest service during weekend check-in/check-out processes
- Manage room reservations and optimize occupancy rates
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues with professionalism
- Execute upselling strategies for premium amenities and packages
- Maintain accurate guest records and payment processing
- Assist with special events and VIP guest arrangements
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Weekend availability required (Saturday/Sunday shifts)
- Strong communication and conflict resolution skills
- Proficiency with property management systems
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license (for resort transportation duties)
- Basic knowledge of Virginia Beach attractions
- Flexible schedule including holidays